Choosing an Armed-Response / Security Company
In most urban areas, local governments are facing economic shortfalls, forcing them to make cuts in education, social programs and public safety. Police manpower levels are reduced, and response times have dramatically slowed. Some crime victims are even placed on hold for a minute or longer as emergency operators, deluged with calls, try to juggle the demand for municipal response.
That's why many citizens are turning to private security and armed-response companies—particularly in inner-city areas with soaring crimes rates. How do you know which company is right for you?
Your best bet is word of mouth. Check with the local police department, whose officers are usually well informed as to which companies are reputable, capable and effective. Also talk to friends and coworkers who already employ private companies. They can share both good and bad experiences with specific firms.
Ask security companies to provide references from customers who have benefited from their services. If a company lacks such references, be extremely wary.
Find out how long each company has been in business. You want to hire a firm with a solid track record, as well as different service features:
- Does the company provide free window stickers and yard signs that warn potential burglars that your home is protected?
- Is your burglar alarm system monitored 24 hours a day?
- Are personnel safety-certified (in compliance with local government requirements)?
- Will a loud siren sound if an intruder enters your home—and is there an easy way to disable the alarm if it is mistakenly set off?
- Is the system sophisticated enough to detect false alarms?
- Does the company provide “panic buttons” near beds?
- Does the company's backup system also notify the police when an intruder invades your home?
- If you live on an estate or keep museum-quality art in your home, do you require video surveillance?
- Do alarms and other equipment come with warranties/guarantees?
Be sure to interview more than one company so you can compare services and pricing. Then take the time you need to determine exactly which services you require. This should be an objective, unemotional decision based on logic and perceived degree of risk.
If a company tries to “upsell” you, twisting your arm so you will buy more equipment or services than you deem necessary, it's time to sign a contract with a different vendor.
Finally, talk to your insurance company, as many homeowner premiums are eligible for discounts once you install a security system.